Refund And Returns Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

  • In the same condition as when you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To begin the return process, please contact us at info@verena-store.com
We’ll provide a link to our return portal, where you can easily download a prepaid shipping label and follow the instructions for returning your item.

Good news: You won’t need to cover the return shipping costs!

Important: Please do not send items back without contacting us first — we won’t be able to process returns sent without prior authorization.

Damaged, Defective, or Incorrect Items

If your order is damaged, defective, or incorrect, please contact us right away upon delivery. We’ll evaluate the issue and make it right.

Items That Cannot Be Returned

We cannot accept returns for:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., personalized or made-to-order items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you’re unsure whether your item qualifies, feel free to reach out.

Exchanges

Need a different item? The fastest way is to:

  1. Return your original item

  2. Place a new order for the one you want after the return is accepted

EU Customers: 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to return or cancel your order within 14 days of delivery — for any reason.
The item must still meet the same return eligibility criteria listed above.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

  • If approved, your refund will be issued to your original payment method within 10 business days

  • Please allow additional time for your bank or credit card provider to post the refund

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@verena-store.com

Return Shipping Address

Verena
Hogkullevagen 43
Lindome, 437 34
Sweden